All rentals are subject to the following Terms & Conditions. Clients will be asked to confirm acceptance of these terms by signing the agreement before they drive. These Terms and Conditions form a part of the Rental Agreement issued at the time of rental (“rental document”), and the Terms and Conditions are stated below.
This agreement is between the person signing it and Radia Car Rental and Taxi Services (RCRTS), a company duly incorporated under the laws of Trinidad and Tobago.
By signing this agreement the hirer understands that these Terms and Conditions will apply to each rental of a car to you by us and upon signing the Agreement; the Hirer certifies that he or she has read each clause or provision thereof agreeing to rent the Vehicle from the rental car company.
DRIVERS/WHO MAY DRIVE THE VEHICLE
ONLY the Hirer that signs the agreement will be able to drive the vehicle. Drivers must each have reached the age of twenty-five (25) and be the holder of a valid driver’s license issued in their country of residence, which he or she has held for at least three (3) years.
We reserve the right to deny rental based upon information about your license status or driving record provided by the Motor Vehicle Department of the jurisdiction that issued your license.
START OF RENTAL
The rental commences when you receive the keys to the designated car from us. At the time of receiving the vehicle, a representative from RCRTS, will inspect the vehicle with the hirer to ensure the vehicle is in good working order.
The Hirer will not leave the vehicle unattended, or all doors, windows, and trunks unlocked, or remove the keys from the vehicle. The Hirer shall not use the vehicle while under the influence of alcohol or uncontrolled substance or for any illegal purpose whatsoever; transport goods which are prohibited or dangerous; transport passengers or property for hire, money, or reward; tow or push anything; to be operated in a test, race or contest, recklessly. It is strictly forbidden for Hirer or any Authorized Driver to overload or exceed seating accommodation, transform the vehicle, modify its technical features, add or remove any parts or accessories, take or attempt to take the vehicle to Trinidad except permitted in writing by the Owner, which may be withheld at Owner’s discretion. You also agree that all vehicles are non-smoking and a USD 50 cleaning fee will be charged for failure to comply with this rule.
Most vehicles are equipped with a spare tire. In instances where there are no spare tires, an air compressor is provided. RCRTS, ensures that all its vehicles are equipped with good tires. However, in the event of a flat tire, kindly contact us at 1 (868) 498-3672, and a representative will be there to assist you.
The renter will return the vehicle in the same condition as received (ordinary wear and tear expected) on the date and time agreed on at the time of reservation. Vehicle may be returned sooner on our demand. If the vehicle is returned earlier or later a different or higher rate may apply. Our hours are 6:00 AM to 10:00 PM, however, prior arrangements can be made to pick up and drop off outside these hours. You may not return the vehicle at a time when we are closed, unless permission is granted by RCRTS.
If you wish to extend any rental you must contact us at 1 (868) 498-3672 to request a change of return time or date based on availability. We may not grant an extension or decline to grant it for the entire period. If we do grant an extension, a different or higher rate may be applied to the extension period.
Hirer AGREES to refill the vehicle to its pre-rental level before returning. All cars are refuelled with Super Unleaded. WE DO NOT REIMBURSE FOR FUEL IF THE FUEL LEVEL IS RETURNED AT A HIGHER LEVEL THAN WHEN THE VEHICLE WAS COLLECTED UNDER ANY CIRCUMSTANCES.
The Hirer is responsible for any new damages to the vehicle while in their possession. This includes, but is not limited to, dings, scratches, dents, cracks, tears, punctures, etc. The Hirer acknowledges that the credit card held on file for their booking may be automatically charged for repair costs associated with their assigned vehicle during their rental period.
EARLY RETURN POLICY
Unfortunately, we are unable to refund customers if they choose to return their rental vehicle earlier than the scheduled contract times. This is mainly because we turn away all other rental requests to honour your booking.
EXCESSIVE DIRTINESS FEE
The Hirer understands that a cleaning fee of up to TTD 300 / USD 50 will be applied if a vehicle is returned in a condition that is deemed excessively dirty. This includes, but is not limited to, excessive beach sand, excessive garbage, excessive seat water damage, any internal or external vandalism. The Hirer agrees that this fee will automatically be taken from the credit card that is on file.
HIRER’S OBLIGATION IN CASE OF BREAKDOWN OR FAULT
The Hirer must immediately inform the car rental company of any breakdown, defect or fault in the vehicle, and must not use the vehicle in an unroadworthy condition. If breakdown, defect, or fault is a result of unauthorized, neglectful, or careless use by the Hirer, the hirer will be liable for all costs of damage caused to the vehicle including the number of days the vehicle is down for repair in accordance with the applicable rental price.
If the vehicle shall become unroadworthy for any reason, RCRTS shall, at its sole discretion, replace the vehicle with an alternative vehicle of similar or greater seating capacity and performance based on availability.
HIRER’S OBLIGATION IN CASE OF ACCIDENT, DAMAGE LOSS OR THEFT CAUSED TO VEHICLE
In case of neglect, tampering, loss, or accident, the Hirer promises to take any and all steps or measures necessary to protect Owner’s interests. It is required that any accident (no matter how minor) or other incident involving the Vehicle be reported immediately to the Owner and the nearest Police Station. The Hirer must file an accident report within 24 hours of the occurrence of the incident, theft, or otherwise.
The Hirer is responsible for any loss of or damage to the vehicle and/or its accessories resulting from any cause including without limitation, collision, loss, or damage caused due to a driver operating the vehicle in a manner prohibited under the terms and conditions hereof or by the willful, wanton or reckless act of a driver, or theft of the vehicle where the keys were left in or on the vehicle. The Hirer shall not be responsible for mechanical damage to the vehicle unrelated to an accident or that could reasonably be expected from fair wear and tear due to normal use of the vehicle unless it is established that the Hirer or an unauthorized driver failed to exercise reasonable care.
The Hirer must pay for any fine or ticket issued under any traffic violation incurred during the use of the vehicle. If the Hirer loses the keys or locks the same in-vehicle and requests assistance from the Owner, the Owner may charge for the cost of replacing the keys. The cost of the key varies depending on the type of vehicle and the type of key.
PAYMENT OF CHARGES
Hirer guarantees to Owner that he will pay all amounts mentioned and any other sum resulting from this Agreement and, in particular, from damage caused to the Vehicle by any credit card if a credit card is accepted at the commencement of this rental agreement.
HIRER UNDERSTANDS THAT VIOLATION OF THE AGREEMENT, WHICH INCLUDES THE USE OF THE CAR BY AN UNAUTHORIZED DRIVER WILL AUTOMATICALLY TERMINATE YOUR RENTAL; VOID ALL LIABILITY PROTECTION AND OR ANY OPTIONAL SERVICES THAT YOU MAY HAVE ACCEPTED, INCLUDING ADDITIONAL LIABILITY INSURANCE, PERSONAL ACCIDENT INSURANCE, AND COLLISION DAMAGE WAIVER IF AVAILABLE. IT ALSO MAKES YOU LIABLE TO US FOR ALL PENALTIES, FINES, FORFEITURES, LIENS, AND RECOVERY AND STORAGE COSTS, INCLUDING ALL RELATED LEGAL EXPENSES, FEES, AND COSTS. WE MAY REPOSSESS THE VEHICLE ANYTIME IT IS FOUND ILLEGALLY PARKED, BEING USED TO VIOLATE THE LAW OR THIS AGREEMENT, APPEARS ABANDONED, OR ANYTIME WE DISCOVER YOU MADE A MISREPRESENTATION TO OBTAIN THE SAME. YOU AGREE THAT WE NEEDN’T NOTIFY YOU IN ADVANCE. ONCE THE VEHICLE IS REPOSSESSED, YOU AGREE TO PAY THE ACTUAL COSTS INCURRED BY US TO DO THE SAME AND SUCH COSTS WILL BE CHARGED TO THE CARD YOU USED TO RENT THE CAR.